We want to make returns as straightforward as possible, which is why we offer a 30-day no-quibble returns policy. This gives you 30 days to return an item if you’ve changed your mind or it isn’t quite right.

Returns are at your own cost, unless the item arrives with a manufacturing fault.

Please note: we can only accept returns for items purchased directly from Caravan Auto Shop Ltd. If you bought through a retailer or marketplace, you’ll need to return the item to them in line with their own returns process.

To qualify for a return, items must be unused, in their original packaging, and in a resaleable condition. If an item is returned in a condition that doesn’t meet this criteria, a 10% handling fee may be applied.

**PLEASE NOTE - We are unable to accept items that are heavily soiled or wet. This is down to Health and hygiene reasons. If the product is received back in this state, it will be returned to you for you to return later when dry at your own cost*

Once we receive your return, we’ll process your refund within 14 days.

If your parcel arrives damaged, please take clear photos showing the condition of the packaging and any damage to the item.

Then email our customer service team with the photos and a brief description of what’s been damaged (including whether it’s the packaging, the product, or both). We’ll review it and come back to you within 48 hours to help resolve the issue.

You have 30 days from the delivery date to return your item to us. After this period, the order will no longer be eligible for a refund.

We do offer repairs, but they’re handled on a case-by-case basis. If you believe your tent or awning has a manufacturing defect, please contact our customer service team first with details (and photos if possible).

Our team will assess the issue and recommend the best solution, which may include a repair where appropriate. Repairs can only be arranged following a referral from our customer service team.

If you need a spare part, please visit our Spares pages where you’ll find the available parts for our current range. If you can’t see the part you need, contact us and we’ll do our best to help source it for you.

• Standard Caravan Auto Shop Warranty: 365 days (12 months) from the date of purchase on all Caravan Auto Shop products. Most manufacturing-related issues would typically show up before first use, which is why we always recommend checking items as soon as they arrive.
• Pre-Loved items: 30-day warranty (unless stated otherwise). We strongly advise inspecting Pre-Loved purchases within this period. If you’re not happy, you can return the item within the 30 days.
• Canvas products (purchased from 2024 onwards): Lifetime warranty on the canvas products. Our full warranty policy can be found